Watermark 17

Helping you thrive in a 
rapidly evolving, digital world
.

We bring digital strategies to life by designing exceptional product and service experiences and helping you to build the internal muscle to do it yourself at scale.

What we do
.

Design
.

We design exceptional experiences for your customers.

We employ a customer-led approach, with intelligent use of data and technology to create exceptional product and service experiences that will move the needle for your organization.

  • Digital Product Design
  • Service Design
  • Website Design

Design-led transformation
.

We help you build internal capabilities to foster change.

We implement the programs and systems required to foster process and cultural change required to execute your digital strategy.

  • Design Thinking training
  • Design Systems development and consulting
  • Toolkits and Team Process implementation

Customer Experience Strategy
.

We help you deliver upon your promise.

We facilitate the creation of a shared vision of your customers’ overall service experience, the definition of principles to implement the vision, and a framework for designing the desired experiences.

  • Customer Experience Strategy Workshops
  • Customer Experience Transformation Frameworks

Innovation
.

We facilitate the creation of new products, services and ventures.

We help you setup programs that enable your teams to explore future opportunities, experiment with new offerings, and pilot more efficient processes for bringing new products and services to market.

  • Exploration of implications of future indicators, trends and forces on your business
  • Definition of future threats and horizon two and three opportunities
  • Development of future concepts
  • Innovation lab setup and consulting
  • New product development co-creation

We design exceptional experiences for your customers.

We employ a customer-led approach, with intelligent use of data and technology to create exceptional product and service experiences that will move the needle for your organization.

  • Digital Product Design
  • Service Design
  • Website Design

We help you build internal capabilities to foster change.

We implement the programs and systems required to foster process and cultural change required to execute your digital strategy.

  • Design Thinking training
  • Design Systems development and consulting
  • Toolkits and Team Process implementation

We help you deliver upon your promise.

We facilitate the creation of a shared vision of your customers’ overall service experience, the definition of principles to implement the vision, and a framework for designing the desired experiences.

  • Customer Experience Strategy Workshops
  • Customer Experience Transformation Frameworks

We facilitate the creation of new products, services and ventures.

We help you setup programs that enable your teams to explore future opportunities, experiment with new offerings, and pilot more efficient processes for bringing new products and services to market.

  • Exploration of implications of future indicators, trends and forces on your business
  • Definition of future threats and horizon two and three opportunities
  • Development of future concepts
  • Innovation lab setup and consulting
  • New product development co-creation

Who we are
.

Real world transformation and innovation experts.

An experienced team of thinkers, doers, and makers, our leadership has been producing exceptional product and service experiences and finding real solutions to complex business problems for over 20 years.
Prior to 17seconds, Bruce, Sanjay and Greg led Spring Studio, an agency acquired by BBVA to support the digital transformation of the organization.
Bruce Randall

Co-founder & Principal Strategist

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Sanjay Shamdasani

Co-founder & Principal Strategist

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Greg Morantz

Head of Experience & Strategy

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Our experience is your advantage.

In the past, we’ve partnered with many great companies. As 17seconds, we look forward to partnering with you.
Schwab
Fti
Wellsfargo
Keybank
Amex
Intuit
Fod
Logitech
Fb
Walmart

Contact
.

We’d love to hear from you. Contact us at:

“17 seconds of pure thought is the ignition point of manifesting. If you hold a thought for 17 seconds, you set in motion that manifestation.” Abraham Hicks


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